Frequently Asked Questions (FAQs)

1. What is Kogei?

Kogei (工芸) means "artisan" or "craft" in Japanese, reflecting our dedication to high-quality craftsmanship. We specialize in premium Japanese matcha and handcrafted teaware. Our matcha is sourced from renowned Japanese producers, and our teaware is designed and crafted by our co-founder, a skilled ceramic artist.

2. Where do you source your matcha from?

We carefully select matcha from trusted producers in Japan, ensuring authenticity, freshness, and high quality. Our matcha comes from regions known for their superior tea cultivation, such as Uji and Shizuoka.

3. Is your matcha ceremonial grade only?

We primarily focus on ceremonial-grade matcha, known for its smooth taste and vibrant color. However, we also offer high-quality culinary-grade matcha for those looking for a more affordable option, especially for lattes. Some of our culinary-grade matcha varieties are even better suited for milk-based drinks than ceremonial-grade matcha. Each product description provides recommendations for the best use.

4. What makes your teaware unique?

Our teaware is handcrafted, meaning each piece is unique in design and craftsmanship. Many of our items feature a cute theme, blending traditional Japanese aesthetics with a modern, playful touch. We do not mass-produce, ensuring each item is truly special.

5. How long does shipping take?

Orders are typically processed within 2–3 business days. Standard shipping takes 5–7 business days, while expedited shipping options are available at checkout.

6. Can I customize my teaware?

Yes! We offer custom teaware designs. If you have a specific request, feel free to contact us, and we’ll do our best to bring your vision to life.

7. What is your return policy?

All sales are final. Due to the nature of our products, we do not accept returns or exchanges. If your order arrives damaged, please contact us within 48 hours with photos, and we’ll do our best to assist you.

8. How should I store my matcha?

To keep your matcha fresh, store it in an airtight container in a cool, dark place. Refrigeration is recommended after opening to maintain optimal flavor and color.

9. How can I contact you?

You can reach us on our Instagram @kogei.us (recommended) or email us directly at support@kogei.us. We’ll get back to you as soon as possible!